LG’s bootloop issue with multiple smartphones they have manufactured is not a secret around here. We saw this issue crop up with the LG G4 and then it slowly made its way to the LG V10 and Nexus 5X as well. At first, it was assumed that the issue stemmed from some sort of problem with the software (since it was a bootloop). However, as the issue started happening more and more, it turned out to actually be related to the solder keeping the hardware together.
It seems the solder used on certain parts of these devices did not appreciate how hot they can get at times. So after a certain amount of times of heating up and cooling down, the solder just broke the connection of this hardware to the PCB. LG admitted the issue was hardware related with the LG G4 and many people were able to get their devices fixed on warranty. However, after this bootloop issue started impacting other LG devices, it became a fairly widespread issue that drew more attention than LG had wanted.
LG had a class-action lawsuit filed against them due to the way they handled repairs and the whole conundrum. Multiple owners of LG devices spoke to a law firm about the bootloop issue and showed how they were failing to fix the devices. Some had to send their “repaired” phone back to LG on multiple occasions because the phone that was sent to them simply did not boot up. Others wondered why their bootlooping LG device wasn’t included in the lawsuit, too.
Yesterday, it was announced that the lawsuit had been amended so that it now includes other devices that experienced the same issues. So before, the lawsuit was just about the LG G4 and LG V10, but now the lawsuit includes other LG devices such as the Nexus 5X, LG G5 and the LG V20.
Source: Ars Technia
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